Vibe Optical Pty Ltd

10 Adams Crest
Ocean Reef WA 6027

Phone 0424 167 424

Send us an email

    Frequently Asked Questions

    Here are some helpful answers we prepared earlier…

    What are the delivery charges for orders from the Online Shop?

    Our National Optical Courier network is available with costs based on the size or weight of the order. The delivery charges are calculated based on your order.

    Which payment methods are accepted in the Online Shop?

    We accept all major credit or debit cards including American Express as well as Paypal.

    How long will delivery take?

    We are partnered with Network Courier/National Optical
    Distributors to offer an overnight service to all cities and close to city suburbs, and two days for
    country deliveries. You also benefit from this partnership with easy returns.

    How secure is shopping in the Online Shop? Is my data protected?

    Yes! Your credit card information is encrypted using secure socket layer technology (SSL) with a AES-256 encryption.

    All electronic payments are processed off-site by the payment provideryou choose during the checkout process and all communication is encrypted.

    It is impossible for your credit card details to be stolen from this site as we never store credit card details on any of our servers. Your data remains protected!

    What exactly happens after ordering?

    You will receive a confirmation email as we process your order per any special requirements that may have been noted.

    Do I receive an invoice for my order?

    Yes, the invoice will be attched to your confirmation order email. If ever you need, we can always reissue invoices at your request.